Client services
Frequently asked questions.
Orders
Where is my order?
Once your order has shipped you receive an email with a tracking link. You can also sign in to your account to see the status of every order. See Track your order.
Can I modify my order?
Contact us as soon as possible with your order number. If the order has not been prepared for shipping yet, we will do our best to change it. Once it has shipped it can no longer be modified, but you can return it.
How do I track my order?
Use the tracking link in your shipping confirmation email, or sign in to your account and open the order.
Shipping
How long does delivery take?
Orders ship within 1–2 working days. Delivery takes 2–5 working days within Europe and 5–10 working days internationally.
What does shipping cost?
Shipping is complimentary on every order.
Do you deliver internationally?
Yes. The countries we currently deliver to are listed in the country / region selector. Prices and checkout follow the selected country.
Returns
How do I return an item?
Sign in to your account, open the order and request the return, or send us a message with your order number. See Returns.
What is the return period?
You can return items within 30 days of delivery. Returns are complimentary. Items must be unworn, unwashed and in their original condition and packaging.
When will I receive my refund?
The refund is issued to the original payment method once the return has been received and checked. Your bank or payment provider may need a few additional days to show it.
Products
Is the product I want available?
Availability is shown on each product page. Sold-out colours or sizes are marked as unavailable. Looking for something we do not have? Try Personal Sourcing.
Which colours and sizes are available?
Every product page lists the colours and, where relevant, the sizes that can be ordered.
How do I care for my product?
Where care information is available it is shown on the product page under Material & care. For anything else, send us a message.
Authenticity
How does authenticity work at Jaduzar?
Product and supplier information is reviewed before a piece is offered, and sourcing requests are reviewed before they are confirmed. Read more on our Authenticity page.
Personal sourcing
What can Jaduzar source?
Specific bags, jackets, shoes, accessories and other pieces that are not in the shop. Share the details and we review the possibilities.
What is the difference between personal and business requests?
Personal sourcing is for one or more specific pieces. Business sourcing is for quantities, companies, events and resellers.
How does sourcing confirmation work?
A sourcing request is not an order. We review availability, authenticity requirements, price and delivery first and send you a proposal. Nothing is final until you confirm it.
Payments
Which payment methods do you accept?
The payment methods available for your country are shown at checkout.
Which currency will I pay in?
Prices are shown in the currency of the country / region you selected, where that currency is available. You can change your country at any time with the region selector.
Did not find your answer?
Contact client services